Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Olivia & Chloe Melbourne, reachable via info@olivia-chloe-melbourne.com.

1. Applicability

By placing an order through our website, you agree to these Terms and Conditions.

2. Product Information

We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occasionally occur.

3. Orders and Payment

Orders will be processed after full payment has been received. Available payment methods may vary depending on the customer's location. Customers are responsible for verifying which payment methods are available in their country.

4. Processing and Delivery

• Processing time: 1–2 business days

• Shipping time: 6–10 business days (depending on location)
  

5. Returns and Cancellations

Please refer to our Return Policy for detailed information regarding returns and cancellations.

6. Liability

We are not responsible for lost or damaged packages if the tracking information indicates that the package has been delivered to the address provided by the customer. Customers are responsible for ensuring that their shipping address is correct.

7. Intellectual Property

All content on this website, including text, images, graphics, and logos, is the property of Olivia & Chloe Melbourne and may not be used, reproduced, or distributed without prior written permission.

8. Complaints Procedure

Complaints can be submitted in writing via info@olivia-chloe-melbourne.com. We aim to respond within 5 business days.

9. Governing Law

These Terms and Conditions are governed by the laws applicable in Australia.