Shipping and Delivery Policy
At Chloe & Olivia Melbourne, we aim to deliver your order as quickly and accurately as possible. Below you will find all relevant information regarding our shipping and delivery process.
Processing Time
Orders are processed within 1–2 business days. Once your order has been shipped, you will receive an email containing your tracking information.
Delivery Time
The average delivery time is 3–10 business days, depending on your location. Please note that delivery times may occasionally be delayed due to busy periods, customs procedures, or unforeseen shipping delays.
Shipping Method and Origin
All orders are shipped directly from our supplier in China. Depending on the destination country, customs duties or import taxes may apply, which are the responsibility of the customer.
Shipping Costs
Shipping costs are displayed during checkout and depend on factors such as the weight of the package, destination, and selected shipping method.
Responsibility for Shipping
-
If the tracking information indicates that the package has been delivered, responsibility transfers to the customer.
-
Please ensure that your shipping address is correct when placing your order.
-
Any address errors must be reported within 24 hours of placing the order.
Contact
For questions regarding shipping, please contact us at:
Email: info@olivia-chloe-melbourne.com
Store: Olivia & Chloe Melbourne